We encourage our members to check out this post from NCDD organizational member the Davenport Institute and their Gov 2.0 Watch blog on the ongoing transitions that local governments are making toward more online and responsive engagement – an important trend for our field to keep tabs on. Read more below or find the original post here.
Gov 2.0: Still A Head Scratcher
Eric Gordon of Governing’s City Accelerator lays out the challenge and opportunity that technology presents for public engagement:
This gradually building expectation that government should be responsive to residents is connected to much larger social trends: increased distrust in public institutions, a culture of connectivity prompted by the social Web, and increased expectations of social and responsive systems (think of all those apps in your pocket). In short, technology is motivating new expectations in customer service, and government is being called upon to meet those expectations.
Recalling the journey newspapers like the New York Times made into Web-world in the late 1990s, he compares governments’ situation vis-à-vis technology today: (more…)