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Special Offer for NCDD Members

Last Monday (Jan. 15th), I sent a message out to all NCDD members announcing that NCDD is transitioning from a free membership structure to a paid membership structure (with a pay-what-you-can option).  We are giving free copies of the newly-released 2nd edition of The Change Handbook to the first 200 members to pay the full annual fee (it’s not too bad – only $50 for individuals or $100 for organizations).

The checks have been pouring in, which is wonderful, but we still have plenty of books left, so it’s not too late.  This original offer was meant only for people who had already joined NCDD when the membership was free, but others have heard about it and have started sending in their membership dues as well.  Click “more” for the full details – including how to join while we still have books left!

Here’s my (slightly revised) message from January 15th…

As many of you know, NCDD has been planning to transition from a free to a fee-based membership.  Our last membership survey assured us that the majority of our members understand the necessity of this change, and helped us set a fee that was reasonable for most of our members, as well as a structure that does not exclude those who can’t afford the full (or any) fee.

We plan to launch this change next month, but wanted to encourage current NCDD members to be the first to join as paid members.  We know this transition is a tricky one, and in order to ease the transition, we’re providing a pretty big incentive for the first 200 fully paid members.

As an author of one of the chapters in the just-published second edition of The Change Handbook (the chapter on dialogue and deliberation, of course!), I was able to purchase a couple hundred copies of the book for a super-steep discount.  The Change Handbook retails for $60, but we’re giving away one free copy to the first 200 folks who join as either individual (for a $50 annual fee) or organizational ($100 annual fee) NCDD members.

We wanted to open this great offer up to current NCDD members before we starting letting potential new members know about it.  So if you want to be one of NCDD’s first paying members and get a great free book out of the deal, here’s how:

Send a check for $100 (if you’d like your organization to be a member of NCDD) or $50 (if you’d like to be an individual member) made out to “NCDD” to the following address.  Note that due to shipping costs, Canadians should add $10 to these amounts, and those from outside of the U.S. and Canada should add $25.

Attn: Sandy Heierbacher
114 W. Springville Road
Boiling Springs, PA 17007

If you prefer to use a credit card (and we encourage those from outside the U.S. to do this so we can all avoid extra check charges), go to www.paypal.com and either log in or click on “Sign Up” if you don’t already have a PayPal account. After you are signed in, click on “Send Money.” Type the following email address into the box that asks for the Recipient’s Email: payment@ncdd.org. If you need a printed receipt, you will find a record of your transaction under “My Account” at PayPal.”

Joining NCDD as a paid member will provide you with a number of benefits (including discounts on registration fees at NCDD conferences and many other conferences and trainings), but mostly by joining NCDD, you or your organization are pledging your commitment to fostering the effective use of dialogue and deliberation throughout society, and to strengthening and uniting the growing dialogue and deliberation community.  Although your membership fees will provide you with some great benefits, they will primarily be used to help ensure that NCDD can continue to foster collaboration, knowledge-sharing, and networking throughout the D&D field.

If you cannot afford to pay the full fee, know that when we launch the membership fee structure in February, you will have the opportunity to join and pay what you can.  But for obvious reasons we’re only able to offer things that cost us and others money (like the book and conference fee discounts) to those who pay the full fee.  Members who can’t pay the full (or any) fee will receive all other benefits, and will be listed and treated the same as paid members.

I’ll include some additional details about the fabulous second edition of The Change Handbook below – which all of you should get your hands on whether you take advantage of this offer or not!

Let me know if you have any questions about any of this.  We hope to see those checks coming in soon so we can get rid of some of these boxes of books!

Take care everybody –


Sandy Heierbacher
Director, National Coalition for Dialogue & Deliberation (NCDD)

Web: www.thataway.org
Email: sandy@thataway.org
Phone:  717-243-5144
Address:  114 W. Springville Road, Boiling Springs, PA 17007

Get a taste of NCDD’s unique conferences by viewing our 5-minute video at http://wms3.streamhoster.com/faq/clients/ncdd/ncddpromo.wmv!

The Change Handbook: The Definitive Resource on Today’s Best Methods for Engaging Whole Systems

Edited by Peggy Holman, Tom Devane, and Steven Cady


Features descriptions of sixty-one change methods–up from eighteen in the first edition–and new chapters on selecting a method, mixing and matching methods, and sustaining results Describes every change method’s essential concepts and processes and provides advice on when to use each Including ninety contributors, with many of the originators of the change methods described.



The Change Handbook is the most comprehensive guide available to methods of organization and community change. It’s designed for quick and easy access to information about high leverage change from today’s foremost practitioners. This new edition is updated to describe more than 43 additional change methods and includes new chapters on selecting a method, mixing and matching methods, and sustaining results.

In 1999, the first edition of The Change Handbook provided a snapshot of a nascent field that broke barriers by engaging “whole systems” of people from organizations and communities in creating their own future. In the last seven years, the field has exploded. In this completely revised and updated second edition, lead authors Peggy Holman, Tom Devane, and Steven Cady profile sixty-one change methods–up from eighteen in the first edition. Nineteen of these methods are explored in depth, with case studies, answers to frequently asked questions, and details on the roles and responsibilities of the people involved, conditions for success, and more. This tremendously expanded second edition–400 pages longer, nearly twice the length of the first edition–will undoubtedly become the definitive resource in this rapidly expanding area.


Table of Contents

Introduction and Essential Fundamentals

Part I: Navigating Through the Methods
1. The Big Picture: Making Sense of More than Sixty Methods
2. Selecting Methods: The Art of Mastery–Steven Cady
3. Preparing to Mix and Match Methods–Peggy Holman
4. Sustainability of Results–Tom Devane

Part II: The Methods
Adaptable Methods
5. Appreciative Inquiry: A Positive Revolution in Change–David L. Cooperrider and Diana Whitney
6. Collaborative Loops–Dick Axelrod and Emily Axelrod
7. Dialogue and Deliberation–Sandy Heierbacher
8. Integrated Clarity: Energizing How We Talk and What We Talk about in Organizations–Marie Miyashiro and Marshall Rosenberg
9. Open Space Technology–Harrison Owen
10. The Technology of Participation (ToP)–Marilyn Oyler and Gordon Harper
11. Whole-Scale Change–Sylvia L. James and Paul Tolchinsky
12. The World Café–Juanita Brown, Ken Homer, and David Isaacs

13. Ancient Wisdom Council–WindEagle and RainbowHawk Kinney-Linton
14. Appreciative Inquiry Summit–James D. Ludema and Frank J. Barrett
15. The Conference Model–Dick Axelrod and Emily Axelrod
16. Consensus Decision Making–Tree Bressen
17. Conversation Café–Vicki Robin
18. Dynamic Facilitation–Jim Rough and DeAnna Martin
19. The Genuine Contact Program–Birgitt Williams
20. Human Systems Dynamics–Glenda H. Eoyang
21. Leadership Dojo–Richard Strozzi-Heckler
22. Evolutions of Open Systems Theory–Merrelyn Emery and Donald de Guerre
23. OpenSpace-Online Real-Time Methodology–Gabriela Ender
24. Organization Workshop–Barry Oshry and Tom Devane
25. PeerSpirit Circling: Creating Change in the Spirit of Cooperation–Sarah MacDougall and Christina Baldwin
26. Power of Imagination Studio: A Further Development of the Future Workshop Concept–Petra Eickhoff and Stephan G. Geffers
27. Real-Time Strategic Change Robert ‘Jake” Jacobs
28. SimuReal: Action Learning in Hyperdrive–Catherine Perme and Alan Klein
29. Study Circles–Martha L. McCoy
30. Think Like a Genius: Realizing Human Potential through the Purposeful Play of Metaphorming–Todd Siler
31. Web Lab: Small Group Dialogues on the Internet Commons–Steven N. Pyser, JD, and Marc N. Weiss

Planning Methods
32. Dynamic Planning and the Power of Charrettes–Bill Lennertz
33. Future Search: Common Ground under Complex Conditions–Marvin Weisbord and Sandra Janoff
34. Scenario Thinking–Chris Ertel, Katherine Fulton, and Diana Scearce
35. Search Conference–Merrelyn Emery and Tom Devane

36. Community Summits–Gilbert Steil, Jr., and Mal Watlington
37. Large Group Scenario Planning–Gilbert Steil, Jr., and Michele Gibbons-Carr
38. SOAR: A New Approach to Strategic Planning–Jackie Stavros, David Cooperrider, and D. Lynn Kelley
39. Strategic Forum–Chris Soderquist
40. Strategic Visioning: Bringing Insight to Action–David Sibbet
41. The 21st Century Town Meeting: Engaging Citizens in Governance–Carolyn J. Lukensmeyer and Wendy Jacobson

Structuring Methods
42. Community Weaving–Cheryl Honey
43. Participative Design Workshop–Merrelyn Emery and Tom Devane

44. Collaborative Work Systems Design–Jeremy Tekell, Jon Turner, Cheryl Harris, Michael Beyerlein, and Sarah Bodner
45. The Whole Systems Approach: Using the Entire System to Change and Run the Business–William A. Adams and Cynthia A. Adams

Improving Methods
46. Rapid Results–Patrice Murphy, Celia Kirwan, and Ronald Ashkenas
47. The Six Sigma Approach to Improvement and Organizational Change–Ronald Snee

48. Action Learning–Marcia Hyatt, Ginny Belden-Charles, and Mary Stacey
49. Action Review Cycle (ARC) and the After Action Review (AAR) Meeting–Charles Parry, Mark Pires, and Heidi Sparkes Guber
50. Balanced Scorecard–John Antos
51. Civic Engagement: Restoring Community through Empowering Conversations–Margaret Casarez
52. The Cycle of Resolution: Conversational Competence for Creating and Sustaining Shared Vision–Stewart Levine 53. Employee Engagement Process–Marie McCormick
54. Gemeinsinn-Werkstatt–Project Framework for Community Spirit–Wolfgang Faenderl
55. Idealized Design–Jason Magidson
56. The Practice of Empowerment: Changing Behavior and Developing Talent in Organizations–David Gershon
57. Values Into Action (VIA)–Susan Dupre, Ray Gordezky, Helen Spector, and Christine Valenza
58. WorkOut–Ron Ashkenas and Patrice Murphy

Supportive Methods
59. Online Environments for Supporting Change–Nancy White and Gabriel Shirley
60. Playback Theatre–Sarah Halley and Jonathan Fox
61. Visual Recording and Graphic Facilitation: Helping People See What They Mean–Nancy Margulies and David Sibbet

62. The Drum Café: Building Wholeness, One Beat at a Time–Warren Lieberman
63. JazzLab: The Music of Synergy–Brian Tate
64. The Learning Map Approach–James Haudan and Christy Contardi Stone
65. Visual Explorer–Charles J. Palus and David Magellan Horth

Part III: Thoughts for the Future from the Lead Authors
66. The Emergence of Inspired Organizations and Enlightened Communities–Peggy Holman
67. High-Leverage Ideas and Actions You Can Use to Shape the Future–Tom Devane
68. Hope for the Future: Taking Our Field to the Next Level–Steven Cady

Part IV: Quick Summaries

Part V: References Suggested by Multiple Contributing Authors
About the Lead Authors

Sandy Heierbacher on FacebookSandy Heierbacher on LinkedinSandy Heierbacher on Twitter
Sandy Heierbacher
Sandy Heierbacher co-founded the National Coalition for Dialogue & Deliberation (NCDD) with Andy Fluke in 2002, with the 60 volunteers and 50 organizations who worked together to plan NCDD’s first national conference. She served as NCDD's Executive Director between 2002 and 2018. Click here for a list of articles and resources authored by Sandy.

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