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Group Decision Tip: Difference Between Launch and Land

In principle, it helps to take ownership of what I hear, which may be different from what the speaker intended. Messages often get changed between how they are launched and how they land.

Group Decision Tips IconThe person talking often means one thing yet the person listening often hears it differently. This is due to differences in culture and context. It is nobody’s fault.

When I begin a sentence with “I heard,” rather than “You said,” it acknowledges that I might not have heard it the way you intended. Speaking from my own perspective, using “I messages,” is disarming, safe, nonjudgmental, humble.

Practical Tip: Don’t tell someone what they said, what they launched. Rather, use your own words to describe what you heard, how the words landed on you. This allows the speaker to clarify any difference between launch and land, which furthers understanding, which contributes to good group decisions.

Craig Freshley on Facebook
Craig Freshley
Group Decision Tips are written by NCDD member Craig Freshley, a long-time meeting facilitator and group process author. Craig invites NCDDers to view all his Tips at www.groupdecisiontips.com, and to share them freely for non-commercial purposes with proper credit to Craig.

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