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From the CommunityAuthor Archives: Susanna Haas Lyons

Blogger Bio:  Susanna Haas Lyons is a public engagement specialist. Bridging online and face-to-face methods, she develops strategy & provides training for better conversations between the public and decision makers.

Government Crowdstorming with the Public

What ever you call it, crowdstorming, ideation, or online idea generation, it’s my observation that this technique is the second most often used online method for governments to engage the public, after social media (like Facebook and Twitter). Government hosted crowdstorming is usually focused on generating ideas, and sorting them by public preference via votes. The latest uses of these tools move away from asking the public to contribute many, many ideas for the government to sort through and perhaps act on. Ideation is now […] (continue)

Report: Innovating At The Point Of Citizen Engagement – 7 Government Stories

GovLoop, a professional network for the public sector, recently released a Citizen Engagement Guide which examines key touch points between government and citizens and how to optimize them for maximum impact. The guide shares seven short case studies where government is improving access to services and information along a three tiered spectrum: ‘must do’, ‘should do’ and ‘can do’ moments of citizen engagement. (continue)

Learning from Angry Birds for Digital Public Engagement

Digital democracy pioneer Chris Quigley presented yesterday at a digital democracy event in Vancouver that I organized in collaboration with Simon Fraser University, which offers the Certificate in Dialogue and Civic Engagement. Over 30 Vancouverites heard about Chris’ work with Delib, a UK-based online engagement firm with experience working with governments in Canada, the United States, Australia and United Kingdom. Read Chris’ summary of the presentation. One of the most useful takeaways was Chris’ Angry Birds inspired thoughts on how to use the principles of gaming […] (continue)

ABCD Videos on Benefits of Deliberative Democracy

The Alberta Climate Dialogue just released a series of short videos exploring the benefits of deliberative democracy, featuring well known practitioners such as Matt Leighninger (DDC), Janette Hartz-Karp (Curtin University), Edward Andersson (Involve UK) and others. These insightful snapshots of public engagement knowledge and case studies are a valuable resource for communicating deliberative democracy ideas to others: (continue)

Job: SFU Public Square Program Manager

Simon Fraser University in Vancouver, Canada, is hiring a Program Manager for their new public engagement initiative, SFU Public Square. This is an exciting opportunity to leverage the capacity of a university to foster academic-community discussion about pressing public issues. (continue)

D&D in Geraldton, Australia, wins global award

Dialogue and deliberation has been the central tool in planning the future of Geraldton, a city in Western Australia, and these efforts have just been recognized with an international award! Geraldton is the global winner in Livecom‘s Community Empowerment and Participation category. 2029 and Beyond is about planning for the future of Geraldton and the region around it. The project mobilises citizens, government and industry in the Greater Geraldton City Region, to collaboratively develop and implement sustainability plans. NCDD member Janette Hartz-Karp has been central […] (continue)

What creates and sustains active citizenship?

Pathways to Participation is a new report from the UK that explores why and how people participate in their society. I received an email earlier this week from Tim Hughes, one of the report researchers, who pointed out a critical finding for public engagement efforts: too often public consultation changes nothing for citizens but a decreased willingness to continue to be engaged. The reason for this is two-fold, he said. One, the engagement exercises are seen as tokenistic, and participants believe that nothing will really […] (continue)