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Public Deliberation: A Manager’s Guide to Citizen Engagement

This 2006 report documents a spectrum of tools and techniques developed largely in the nonprofit world in recent years to increase citizens’ involvement in their communities and government. It also highlights ways in which public managers can develop an active approach to increasing citizens’ involvement in government at all levels. This report will be useful and informative to managers across the nation seeking new, innovative ways to engage citizens. Written by by AmericaSpeaks’ Carolyn Lukensmeyer and Lars Hasselblad Torres for the IBM Center for the Business of Government.

This 63-page document includes sections on:

  • What Is Citizen Engagement?
  • Citizen Engagement as a Global Movement
  • Citizen Engagement in the Activities of Federal Agencies
  • Two Barriers to Effective Agency Engagement Practice
  • Citizen Engagement Today: The State of Practice
  • Putting Citizen Engagement into Practice
  • A Focus on Engagement
  • Using Deliberative Democracy as a Tool for Citizen Engagement
  • Characteristics of Face-to-Face Deliberation
  • Deliberative Democracy: Face-to-Face
  • Models of Face-to-Face Deliberation
  • Deliberation in Practice
  • Deliberative Democracy: Online
  • Online Engagement in Federal Agencies
  • Challenges to Online Deliberation
  • Unique Features of Online Deliberation
  • Online Deliberation: Examples from Practice

Resource Link:  PDF Document

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