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Towards Participatory Urban Governance: Awareness-to-Action Processes for Citizens and City Managers

Obviously, there is a felt need to bridge the aspirations of citizens with the officials and functions of the municipality. Capacity building for municipalities in understanding community participation, and participatory approaches is one sphere of interface that needs primary attention. Equally important is to organise citizen groups and implement capacity-building strategies for citizen action. The third sphere of action, perhaps the most difficult, is to adopt an integrated approach to a mixed group. Hopefully, this process should lead to understanding the underlying currents of urban governance, the complimentarity of service providers and service receivers, ultimately leading to improved quality of life with mutual respect.

City Managers' Association Gujarat (India) (2002)

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